Refund Policy

Effective Date: [11/06/2024]

Digital Products

Due to the nature of digital products, software keys, subscriptions, and completed services, all sales are final after delivery.

No refunds will be issued once:

• A key has been delivered
• Access has been granted
• A service has been completed
• Software has been downloaded or activated

Physical Consoles

Refund requests for physical consoles may be considered before shipment.

Once shipped, refunds are only available where required under applicable consumer protection laws or where a valid warranty claim applies.

Warranty Replacements

If a console develops a covered fault during the warranty period, we may:

• Repair the product
• Replace the product
• Offer an alternative resolution at our discretion

Non-Refundable Situations

Refunds will not be provided for:

• Account bans
• Console bans
• Shadow bans
• User error
• Compatibility issues clearly disclosed before purchase
• Third-party service interruptions
• Game updates that affect functionality
• Products advertised as lifetime access where the software later becomes unsupported

Payment Disputes

Customers are encouraged to contact support before opening a payment dispute.

Fraudulent chargebacks may result in suspension of services, account restrictions, and other actions permitted by law.

Contact

For refund inquiries, contact us through our official support channels before opening a dispute.